Latest Articles

A bad case of the La La Las
By: Liz Johns - 22 April 2014 - 0 Comments

I previously wrote about a problem I’d had with an airline, and how the airline didn’t want to speak to its customers.  They did this by making it easier to give up than finally [...]

Understanding the Value in Natural Language Data
By: Andy Peart - 15 April 2014 - 0 Comments

From speech to text, to websites, wearables and even social media, the number of ways customers can interact with an organization is growing rapidly each year. Natural language is a powerful thing, but it’s [...]

April Fool Prank Highlights Development Flexibility in Teneo
By: Andy Peart - 10 April 2014 - 0 Comments

Last week, you might have noticed that Indigo asked you if you’d dropped your phone. Of course it was April Fools’ Day here in the UK and our product marketing team had decided to [...]

Guest Blog: Teneo Insight Trigger Analysis
By: T.Bacon - 08 April 2014 - 0 Comments

At The Co-operative Bank, we offer a Virtual Adviser called Mia to support customer-facing staff, and our goal is to get every input to go to the right place. [...]

10 Ways to Make Your Online Virtual Assistant Work Harder
By: Andy Peart - 01 April 2014 - 0 Comments

Virtual assistants have been used in customer service for a number of years helping answering customers’ queries online, deflecting calls to the contact center and even helping out the contact center staff themselves. They [...]

People First, Technology Second: It’s Time for Businesses to Get Personal
By: Liz Johns - 27 March 2014 - 0 Comments

At Artificial Solutions, we’re all about making technology think, and making it work for the individual by offering them truly personal service. This people-centric emphasis is becoming ever-more important in a world where the [...]

Increasing Online Sales with NLI Data Analysis
By: Andy Peart - 25 March 2014 - 0 Comments

Sometimes it’s easy to forget that NLI can be used for so much more than speech based applications. In fact, data analysis of natural language is its second biggest usage after intelligent virtual assistants. [...]

The Future of VAs – All for One or One for All?
By: Andy Peart - 19 March 2014 - 0 Comments

At Mobile Voice Conference this year there was quite a debate about whether the future of mobile personal assistants would be an all knowing, all seeing powerful one or a series of assistants that [...]

Where next for the Mobile Personal Assistant?
By: Andy Peart - 17 March 2014 - 0 Comments

Mobile Personal Assistants might be able to send messages, update your Facebook status and remind you to take an umbrella, but for most of us it’s not exactly changed the way we work. Wouldn’t [...]

Will 2014 be the Year for AI?
By: Andy Peart - 14 March 2014 - 0 Comments

IDG Connect’s editor Kathryn Cave, takes a look this week at where artificial intelligence is heading in the short to long term future. I think it’s really interesting to see how the point of [...]