Latest Articles

Amazon Echo – are you listening?
By: Y. Carvajal - 19 November 2014 - 0 Comments

Amazon Echo is the latest attempt by the online retailer to embed themselves in the fabric of family life. [...]

The Illusion of Control: Stereotypes, Reverse Psychology and Emotion
By: A.Peart - 13 November 2014 - 0 Comments

It’s an interesting fact that despite Elbot’s successes in numerous artificial intelligence competitions it was never the intention that people would mistake him as a human, after all he does claim to be a [...]

Building apps for the $30 smartwatch
By: Andy Peart - 23 September 2014 - 0 Comments

Gartner predicts that the smartwatch market will take off in 2015, driven partly by Chinese Android imports that will bring the price down to just $30. Whilst there will still be manufacturers able to [...]

Eve Exceeds Expectations
By: Andy Peart - 19 September 2014 - 0 Comments

Virtual assistants are often treated as just another member of staff by organisations, so it was no surprise when one of Eve’s human colleagues at German energy provider Yello Strom asked her to take [...]

‘Anything is possible in software’
By: Andy Peart - 05 August 2014 - 0 Comments

I’ve had this quoted at me numerous times by a software developer friend of mine; but he neglects to provide that crucial qualification – ‘Anything is possible in software…..given enough time, resources and money!’ [...]

What next for wearables?
By: Andy Peart - 17 July 2014 - 0 Comments

Whilst there is no doubt that the wearables market will be huge, the jury is still out as to just what a wearable device will look like in the next couple of years. On [...]

Guest Blog: 5 Things To Know About Siri And Google Now’s Growing Intelligence
By: Andy Peart - 14 July 2014 - 0 Comments

This Forbes.com article is a guest post from Lawrence Flynn, our CEO. Natural language processing is one of the key technologies underpinning digital personal assistants like Apple’s Siri, Google Now and Microsoft’s forthcoming virtual [...]

NLI – Putting the Customer First
By: Andy Peart - 09 July 2014 - 0 Comments

Customer service was once all about putting the customer’s needs ahead of the business, but somewhere along the way technology changed this viewpoint. Whilst there is no doubt that technology has helped improve customer [...]

Turing Test – A little less conversation
By: Andy Peart - 12 June 2014 - 0 Comments

Our very own Elbot (www.elbot.com) was honoured last weekend when he was just one of five chatbots invited to take part in the latest ‘Turing Test’. It’s sixty years since the death of Alan [...]

The Market for Intelligent Virtual Assistants is Hotting Up!
By: Andy Peart - 27 May 2014 - 0 Comments

There’s been a flurry of research published in recent weeks exploring how intelligent Virtual Assistants are increasingly being used to both automate and improve customer service. Indeed, last month Infiniti Research predicted that the [...]