Being able to switch devices mid conversation with your personal assistant app isn’t just a cool feature, it’s the beginning a beautiful friendship with the rest of the technology you interact with everyday. A [...]

I had a bit of a scare this week and it got me thinking!!!   Thinking about what until very recently I took completely for granted and also the thinking about how technology could step [...]

Virtual assistants have been around for a while now and vendors such as Artificial Solutions have done a lot to popularize this technology, particularly as it relates to web-based customer service. Artificial Solutions’ virtual [...]

As a student, internet banking plays a very important part of everyday life. It generally enables me to keep a tab on my finances, and manage my own money without having to go into [...]

At the recent Mobile World Congress, some visitors wondered if they had stumbled into a car show by mistake. Big-name carmakers like Ford, GM and specialist app developers were all out to prove that [...]

In the not too distant future technology will have completely transformed the face of the consumer and company relationship. While the customer will have greater expectations and demands, companies must be more susceptible and [...]

It’s easy to forget that a decade ago, analysts used to wonder if mobile phone penetration rates could ever approach 100 percent. How times change. In mobile-mad Finland, the penetration rate is now 182% [...]

It’s Easter and a time of the year when the many online Virtual Assistants (VAs) are going to have a lot of work to do. As businesses and shops close for a few days, [...]

Today, I finally threw out my ancient Motorola MPx200 mobile phone which had lain forgotten in the bottom of a drawer for many years. To my son and anyone else from the Whatsapp generation, [...]

Knowledge is power, or so the old adage says – and it’s true.  Here at The Co-operative Bank, we use a Virtual Adviser (VA) to give our staff the knowledge they need, and to [...]