Latest Articles

Will Bots Bring The Art Of Persuasion To Online Channels?
By: Stephen Fletcher - 22 April 2016 - 0 Comments

With a carefully engineered UX Bots might just open up a world of opportunity to be persuasive. [...]

So a chatbot f*!x#@-up
By: Andy Peart - 18 April 2016 - 0 Comments

It will come as no surprise that virtual assistants have to put up with a lot of abuse. There is something about knowing that you’re talking to a machine that brings out the stupidity [...]

The Economist looks at the future of bots
By: Andy Peart - 11 April 2016 - 0 Comments

Just a couple of months ago we discussed how Chat was staged for a comeback, and apparently we’re not the only people that see the value in bots. With Facebook expected to make a major [...]

Seamlessly Connecting the IoT
By: Andy Peart - 18 February 2016 - 0 Comments

Back in February 2014 we launched the Teneo Network of Knowledge, an intelligent framework for speech enabled apps that would enable users to interact with an ecosystem of private, shared and public devices and [...]

Meet Elbot: One of the World’s Smartest — and Most Sarcastic — Chatbots.
By: Andy Peart - 11 February 2016 - 0 Comments

A world with deeply human-like chatbots and virtual assistants doesn’t seem so far away, given the many exciting new developments in artificial intelligence. Yet the possibility of highly sophisticated chatbots raises an interesting question: [...]

Is Chat staged for a come back?
By: Andy Peart - 03 February 2016 - 1 Comment

Online services such as Magic offer a human assistant to cater for your every demand at the click of the text. Other apps such as WeChat offer a mixture of human and automation to [...]

Intensive Business Competition Increases the Adoption of Digital Employees by Large Enterprises
By: Andy Peart - 28 January 2016 - 0 Comments

An NLI platform, such as Teneo, is the only way to build speech enabled apps that will support the future MRRSE envisages. [...]

Will your customer service change for the better in 2016?
By: Andy Peart - 27 January 2016 - 0 Comments

The web is still the first place customers go when they have a query, but the way they connect is different. [...]

How to Interview a Digital Employee
By: Andy Peart - 04 January 2016 - 0 Comments

Implementing a Digital Employee has reduced inbound calls and emails to contact centres by up to 40% for Artificial Solutions’ customers, but what are the essential questions you need to ask when employing your [...]

Your Next Step in AI
By: Andy Peart - 15 December 2015 - 0 Comments

Everyone’s talking about artificial intelligence, but what’s the next step? That’s the question our CEO, Lawrence Flynn, asks in The Times’ supplement on Artificial Intelligence. He looks at the challenges facing organizations preparing to [...]