Latest Articles

Is your business ready for digital customers?
By: Andy Peart - 07 August 2015 - 0 Comments

Ofcom, the UK communications regulator, released this week its yearly Communications Market Report. It makes for interesting reading. The news that smartphones have edged in front of laptops as the preferred method to go [...]

Ever Had That Feeling of Deja Vu?
By: Andy Peart - 02 June 2015 - 0 Comments

A couple of colleagues pointed out some interesting articles last week. One talked about the cross-platform capabilities of Cortana and the other was ‘news’ that Google answers questions before the user finishes typing them. [...]

Guest Blog: In a Connected World, Amateurs are the New Professionals
By: Andy Peart - 01 June 2015 - 0 Comments

Citizens everywhere are forging ahead into the Brave New Connected World.   In this insightful article, PSFK Labs review the corporate world’s reaction to this fast-changing consumer-driven landscape, with examples of how the enterprise [...]

Guest Blog: Why Today’s Automobile Industry Looks A Lot Like IBM in 1985
By: Andy Peart - 27 May 2015 - 0 Comments

The Connected Car is already a reality, but is it living up to the hype?   In this great TechCrunch blog by Tien Tzuo*, he looks at how auto manufacturers are currently squandering the opportunity [...]

NLI Takes the Guesswork Out of Improving Customer Experience
By: Andy Peart - 21 May 2015 - 0 Comments

It’s difficult to predict what a customer might be looking for next week, let alone next month. Seasonal factors might give some indication, however few people have ever become rich by second-guessing what a [...]

Solving the Problem of Customer Disconnect
By: Andy Peart - 29 April 2015 - 0 Comments

Businesses seem destined to learn the hard way when it comes to the unintended consequences of changes in strategy. The latest phenomenon plaguing the modern enterprise is that while the internet has made it [...]

Natural Language – Timing Your Run to Perfection
By: Andy Peart - 21 April 2015 - 0 Comments

The world’s most successful companies are not always the ones that truly pioneer. A clear example of this is Apple, universally renowned not for inventing, but perfecting. Apple has demonstrated a canny knack of [...]

Ease and Speed of Development is Critical to Natural Language Success
By: Andy Peart - 13 April 2015 - 0 Comments

Back in the summer last year, a start-up company thought it would try and raise 100k to fund a project to build a social robot. $2.3m later and Jibo is well on its way. [...]

What happened to the manual?
By: Andy Peart - 30 March 2015 - 0 Comments

Many of the things we take for granted in today’s technology space were once far from commonplace. They were very much a novelty. A new refrigerator, television or microwave was something of an event. [...]

Intelligence Isn’t Just for Digital Employees
By: Andy Peart - 13 March 2015 - 0 Comments

Yesterday we announced a global partnership to integrate components of the Teneo platform into Mphasis’ Customer Experience Management (CEM) solutions. The IT services provider sees natural language as a key technology for the future [...]