Latest Articles

Why Elbot, The Cheeky Chatbot, Can Teach Enterprises a Thing or Two
By: Andy Peart - 24 November 2015 - 0 Comments

Today we launched Elbot as a speech-enabled, natural language mobile app. For those of you who haven’t already met Elbot, he’s a rather cheeky, witty and argumentative chatbot built using Artificial Solutions’ Teneo technology [...]

Forbes: Digital assistants will lead to a new kind of optimization
By: Andy Peart - 02 November 2015 - 0 Comments

Jayson DeMers raised an interesting point when he listed Digital assistants will lead to a new kind of optimization at number four in the Top 7 Online Marketing Trends That Will Dominate 2016. Jayson [...]

The natural language revolution
By: Andy Peart - 20 October 2015 - 0 Comments

Natural language is at a tipping point. Driven by the likes of Siri, consumers expect technology not just to hear them, but to understand them and react intelligently. The market for natural language interfaces [...]

Can over 80% of Fortune 500 CEO, CIO or COO’s be wrong?
By: Ben Holmes - 15 October 2015 - 0 Comments

I was recently at an event in London discussing digital transformation and innovation and one of the presenters at the event gave the following statistic (from Gartner I believe): 80+% of Fortune 500 CEO, [...]

Who’s Stealing Your Customers?
By: Andy Peart - 06 October 2015 - 0 Comments

If you’re a regular reader of NLINews, you’ll have seen our recent posts that look at how the big tech giants are after your customers. In How NLI solves that pesky issue of Apple [...]

Teneo 4 – Take back control of your customers
By: Andy Peart - 29 September 2015 - 0 Comments

Today we’re launching version 4 of Teneo, the world’s first fully integrated, holistic NLI platform. Why should you care? Because it will put your organisation back in the game against the tech-goliaths that are [...]

Servicing the Millennial Generation
By: Andy Peart - 14 September 2015 - 0 Comments

It would be easy to think that longer call centre opening hours will solve some of your customer service issues, but you might be surprised to learn that there is one group of customers [...]

How NLI Solves that Pesky Issue of Apple Pay (and a few other problems besides)
By: Andy Peart - 03 September 2015 - 0 Comments

Apple and Facebook are threatening prime turf, the move to mobile banking means less interaction with customers resulting in fewer opportunities to sell products and services, whilst laws around issues such as accessibility are [...]

Is your business ready for digital customers?
By: Andy Peart - 07 August 2015 - 0 Comments

Ofcom, the UK communications regulator, released this week its yearly Communications Market Report. It makes for interesting reading. The news that smartphones have edged in front of laptops as the preferred method to go [...]

Ever Had That Feeling of Deja Vu?
By: Andy Peart - 02 June 2015 - 0 Comments

A couple of colleagues pointed out some interesting articles last week. One talked about the cross-platform capabilities of Cortana and the other was ‘news’ that Google answers questions before the user finishes typing them. [...]