Latest Articles

Who’s Stealing Your Customers?
By: Andy Peart - 06 October 2015 - 0 Comments

If you’re a regular reader of NLINews, you’ll have seen our recent posts that look at how the big tech giants are after your customers. In How NLI solves that pesky issue of Apple [...]

Teneo 4 – Take back control of your customers
By: Andy Peart - 29 September 2015 - 0 Comments

Today we’re launching version 4 of Teneo, the world’s first fully integrated, holistic NLI platform. Why should you care? Because it will put your organisation back in the game against the tech-goliaths that are [...]

Servicing the Millennial Generation
By: Andy Peart - 14 September 2015 - 0 Comments

It would be easy to think that longer call centre opening hours will solve some of your customer service issues, but you might be surprised to learn that there is one group of customers [...]

How NLI Solves that Pesky Issue of Apple Pay (and a few other problems besides)
By: Andy Peart - 03 September 2015 - 0 Comments

Apple and Facebook are threatening prime turf, the move to mobile banking means less interaction with customers resulting in fewer opportunities to sell products and services, whilst laws around issues such as accessibility are [...]

Is your business ready for digital customers?
By: Andy Peart - 07 August 2015 - 0 Comments

Ofcom, the UK communications regulator, released this week its yearly Communications Market Report. It makes for interesting reading. The news that smartphones have edged in front of laptops as the preferred method to go [...]

Ever Had That Feeling of Deja Vu?
By: Andy Peart - 02 June 2015 - 0 Comments

A couple of colleagues pointed out some interesting articles last week. One talked about the cross-platform capabilities of Cortana and the other was ‘news’ that Google answers questions before the user finishes typing them. [...]

Guest Blog: In a Connected World, Amateurs are the New Professionals
By: Andy Peart - 01 June 2015 - 0 Comments

Citizens everywhere are forging ahead into the Brave New Connected World.   In this insightful article, PSFK Labs review the corporate world’s reaction to this fast-changing consumer-driven landscape, with examples of how the enterprise [...]

Guest Blog: Why Today’s Automobile Industry Looks A Lot Like IBM in 1985
By: Andy Peart - 27 May 2015 - 0 Comments

The Connected Car is already a reality, but is it living up to the hype?   In this great TechCrunch blog by Tien Tzuo*, he looks at how auto manufacturers are currently squandering the opportunity [...]

NLI Takes the Guesswork Out of Improving Customer Experience
By: Andy Peart - 21 May 2015 - 0 Comments

It’s difficult to predict what a customer might be looking for next week, let alone next month. Seasonal factors might give some indication, however few people have ever become rich by second-guessing what a [...]

Solving the Problem of Customer Disconnect
By: Andy Peart - 29 April 2015 - 0 Comments

Businesses seem destined to learn the hard way when it comes to the unintended consequences of changes in strategy. The latest phenomenon plaguing the modern enterprise is that while the internet has made it [...]