Latest Articles

NLI Takes the Guesswork Out of Improving Customer Experience
By: Andy Peart - 21 May 2015 - 0 Comments

It’s difficult to predict what a customer might be looking for next week, let alone next month. Seasonal factors might give some indication, however few people have ever become rich by second-guessing what a [...]

Solving the Problem of Customer Disconnect
By: Andy Peart - 29 April 2015 - 0 Comments

Businesses seem destined to learn the hard way when it comes to the unintended consequences of changes in strategy. The latest phenomenon plaguing the modern enterprise is that while the internet has made it [...]

Natural Language – Timing Your Run to Perfection
By: Andy Peart - 21 April 2015 - 0 Comments

The world’s most successful companies are not always the ones that truly pioneer. A clear example of this is Apple, universally renowned not for inventing, but perfecting. Apple has demonstrated a canny knack of [...]

Ease and Speed of Development is Critical to Natural Language Success
By: Andy Peart - 13 April 2015 - 0 Comments

Back in the summer last year, a start-up company thought it would try and raise 100k to fund a project to build a social robot. $2.3m later and Jibo is well on its way. [...]

What happened to the manual?
By: Andy Peart - 30 March 2015 - 0 Comments

Many of the things we take for granted in today’s technology space were once far from commonplace. They were very much a novelty. A new refrigerator, television or microwave was something of an event. [...]

Intelligence Isn’t Just for Digital Employees
By: Andy Peart - 13 March 2015 - 0 Comments

Yesterday we announced a global partnership to integrate components of the Teneo platform into Mphasis’ Customer Experience Management (CEM) solutions. The IT services provider sees natural language as a key technology for the future [...]

Is Foreign Language a Barrier for Your Natural Language App?
By: Andy Peart - 09 March 2015 - 0 Comments

Last month IBM announced that Watson would learn to think in Japanese. This makes perfect sense. Most people who speak a second language will tell you that the only way to start speaking it [...]

What do squashy dinosaurs and Vodafone have in common?
By: Andy Peart - 20 February 2015 - 0 Comments

A couple of days ago Yahoo Tech reported on a new Kickstarter campaign from Elemental Path that uses IBM’s Watson to power the latest educational toy, shaped as a dinosaur [...]

Why Elon Musk and Stephen Hawking Both Missed the Boat
By: Andy Peart - 17 February 2015 - 0 Comments

Cortana. Siri. Google Now. Indigo. They're today's most popular manifestations of artificial intelligence. They're all available to us, the masses of humanity who use iPhones, Windows phones, Android phones, tablets and yes, even desktop [...]

Forget Fitness, 5 Wearables to Watch Out For in 2015
By: Andy Peart - 22 December 2014 - 0 Comments

The market is awash with fitness wearables this Christmas, but what does 2015 hold for devices that respond naturally to human (and animal) interaction. [...]